Privacy & Policies
Privacy Policy
1. Introduction
Welcome to Fanni. Fanni is a home services marketplace platform that connects buyers with trusted service providers. Your privacy is important to us, and this policy explains how we collect, use, and protect your information.
2. Information We Collect
We may collect the following types of information:
- Personal Information (Name, Email, Phone Number)
- Profile Information (Username, Service Details, Location)
- Ratings & Reviews
- Communication data when contacting support
- Device and usage information
3. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Display services to buyers
- Enable communication between buyers and sellers
- Improve platform performance and user experience
- Provide customer support
- Ensure platform safety and prevent fraud
4. Ratings & Reviews
Buyers and sellers may leave ratings and reviews after service interactions. These reviews are publicly visible and help build trust within the Fanni community.
5. Communication
Fanni allows buyers to contact sellers via phone or WhatsApp. We do not record private conversations conducted outside the app.
6. Data Sharing
We do not sell or rent your personal information. Your data may only be shared:
- With service providers to enable transactions
- When required by law
- To protect the rights and safety of users
7. Account Security
We implement reasonable security measures to protect your personal information. However, no digital platform can guarantee complete security.
8. User Responsibilities
Users are responsible for providing accurate information and maintaining the confidentiality of their account credentials.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact us via the support option available in the app.